Memorial Hospital of Gardena Introduces Innovative Language Services Tool to Improve Quality & Satisfaction While Reducing Costs

COLUMBUS, Ohio--June 16, 2010

Memorial Hospital of Gardena (“MHG”) signed an exclusive agreement with Language Access Network, LLC (“LAN”) for video interpretation services.  Since being acquired by Avanti Health System in early 2009, MHG has been focused on improving its clinical quality and service.  LAN’s introduction represents one of the many initiatives encapsulated in its broader performance improvement plan.

“Proper and timely communication forms the cornerstone of high quality healthcare,” said John Ferrelli, CEO.  “With the increasing diversity of an already diverse patient population, we needed a solution that was easy to implement and cost effective, but most importantly, a partner who understood our needs and could customize the right solution.  LAN did just that.”

Video interpreting from Language Access Network will enable MHG to provide immediate access to over 170 languages, including American Sign Language, at the push of a button.   These services will be delivered via LAN’S dedicated HIPAA compliant high-speed broadband network and through its proprietary remote video interpretation platform known as Martti™.  Martti stands for My Accessible Real Time Trusted Interpreter.

“Because we are owned by a medical group, we understand how imperative the role of communication is in the diagnosis and healing process,” stated Andrew Panos, COO of Language Access Network, LLC.  “We realize that the people on the other end of the screen are sometimes facing very difficult circumstances.  Our job is to be there to put them at ease and get the provider the information they need to treat the patient, while creating a trusted encounter to reduce patient anxiety and increase confidence.”

About Memorial Hospital of Gardena

Memorial Hospital of Gardena ("MHG") has been serving the needs of the surrounding community for over 50 years. With 172 licensed hospital beds, MHG offers a full range of diagnostic and therapeutic services designed to meet the needs of its patients including services such as: Nursing Care, Sub-Acute Care, Pediatrics, Industrial Medicine, and 24-hour Emergency Services.

More information is available at www.mhglax.com

About Language Access Network, LLC.

Language Access Network, LLC (“LAN”) is a leader in providing remote language interpretation services to the healthcare industry. Targeted towards Limited English Proficient and Deaf and Hard-Of-Hearing patient populations, LAN provides its rapidly growing client base (currently over 65 medical facilities nationwide) with 24/7/365 access to the highest quality & trained interpreters available via our centralized video language centers. The Company provides clients with real-time video and audio interpretation capabilities in over 170 languages that help clients improve operations, enhance financial performance and build trust relationships through clear communication.

More information is available at www.lan.us